These terms are a contract between you and Ten O'Clock Postman ("the App", "we", "us"), operated from Singapore. By creating an account or using the App you agree to them. If you do not agree, please do not use the App.
1. Agreement
These Terms of Service, together with our Privacy Policy (which is incorporated by reference), form the entire agreement between you and us about the App. Where these terms and the Privacy Policy overlap on how your data is handled, the Privacy Policy prevails.
2. What the service does
The App connects to your Gmail or Outlook / Microsoft 365 mailbox and proposes changes to how your mail is organised into folders or labels: creating, renaming, or removing folders, and moving messages between them. It works from message metadata only and never reads message content, as described in the Privacy Policy.
No change is made to your mailbox until you have reviewed and approved it. Approved changes are applied through Google's or Microsoft's official interfaces and can be reverted from within the App. The App never sends mail, never replies on your behalf, and has no ability to permanently delete a message.
3. Your account and eligibility
- You must be at least 18 years old, or the age of majority where you live, or be using the App under the supervision of a parent, guardian, or employer who agrees to these terms.
- You must have the legal right to connect any mailbox you connect. If it is a work mailbox, you are responsible for making sure your employer permits it.
- You are responsible for keeping your sign-in secure and for everything done through your account.
- You are responsible for the changes you approve. The review step exists so that you, not the App, make the final decision about your mail.
4. The permissions you grant
When you connect a mailbox you grant the App permission, through Google or Microsoft, to read folder structure and message metadata and to move messages, using the minimum scope those providers offer for that purpose. You can revoke this permission at any time from within the App or from your Google or Microsoft account settings. Revoking it disconnects the mailbox and removes its stored data, as described in the Privacy Policy.
5. Plans, trials, and billing
- Trial. New accounts may receive a free trial of the managed assistant, limited by a number of sorts, a period of time, or both, as shown in the App. We may change or withdraw trial terms for new accounts at any time.
- Paid plans. Where paid plans are offered, the price, currency, and billing period are shown at checkout. Purchases are sold and processed by Stripe as merchant of record: for the payment transaction Stripe is the seller, takes payment, collects and remits any applicable taxes, and is the name that appears on your statement. We do not see or store your card details.
- Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from the App; cancellation takes effect at the end of the period already paid for, and you keep access until then.
- Passes and one-time purchases cover the period or quantity stated at checkout and do not renew.
- Refunds. Except where the law gives you a right to one, payments are non-refundable once the plan has been used. If something goes wrong on our side, write to us and we will put it right.
- Price changes for existing subscriptions take effect from the next billing period, and we will tell you by email at least 14 days before.
6. Bring-your-own-key and self-hosted models
If you bring your own AI key, or point the App at an AI endpoint you control (including a model you host yourself), you are responsible for that provider account: its costs, its rate limits, its availability, and its terms and data-handling practices. We are not a party to that relationship and are not responsible for it. Keys you enter are stored encrypted and used only to make requests on your behalf.
7. Acceptable use
You agree not to:
- connect or attempt to access a mailbox you are not authorised to use;
- bypass, disable, or interfere with the review-and-approval flow, rate limits, quotas, or any security feature;
- copy, modify, decompile, reverse engineer, or create derivative works from the App or any part of it, or attempt to extract its source code;
- scrape, crawl, or use automated means to access the App other than through its intended interface;
- resell, sublicense, or provide the App to third parties as a service;
- use the App to break the law, infringe anyone's rights, or send spam; or
- upload malicious code or attempt to disrupt the service.
8. Intellectual property
The App — including its software, source code, design, visual style, text, logos, and the name Ten O'Clock Postman — is our property and is protected by copyright, trademark, and other intellectual-property laws of Singapore and other countries. The App is licensed to you, not sold. Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose. No other rights are granted, whether by implication or otherwise. The source code of the App is confidential and is not made available.
If you send us feedback or suggestions, you agree we may use them without restriction or compensation. We will never use your mailbox data for that purpose.
9. Your data
Your mail, your folder structure, and your sorting rules are yours. You grant us only the limited licence needed to operate the App for you: to read the metadata described in the Privacy Policy, to store it while your mailbox is connected, and to apply the changes you approve. That licence ends when you disconnect the mailbox or delete your account. We claim no other rights over your data.
10. Third-party services
The App depends on services we do not control: Google and Microsoft for mailbox access, the AI provider you choose (or Google Vertex AI for the managed assistant), Stripe for payments, and our hosting and sign-in providers. Their terms apply to your use of their services, and we are not responsible for their availability, changes, or actions — including a provider suspending an API, changing a permission, or altering an AI model's behaviour.
11. Availability and changes to the service
We work to keep the App available, but we do not promise uninterrupted or error-free service. We may change, suspend, or discontinue features, or the App as a whole. If we discontinue the App entirely, we will give registered users at least 30 days' notice by email where reasonably possible, and you will be able to export or delete your data during that time. We may also suspend or restrict access immediately where necessary to protect the service or other users, or to comply with law.
12. No warranty
The App is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties, express or implied, including as to merchantability, fitness for a particular purpose, or non-infringement. In particular, we do not guarantee that sorting suggestions will be correct. AI models make mistakes; the review step is there so you can catch them before anything changes. Nothing in these terms excludes rights you have under the Consumer Protection (Fair Trading) Act 2003 or other laws that cannot be excluded by contract.
13. Limitation of liability
To the fullest extent permitted by law, including the Unfair Contract Terms Act 1977 of Singapore:
- we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profit, business, data, or goodwill, arising from your use of or inability to use the App — including any mail-organisation change you approved and any action of a third-party provider; and
- our total liability to you for all claims arising out of or relating to the App in any 12-month period is limited to the greater of the amount you paid us in that period and SGD 100.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
14. Indemnity
You agree to indemnify us against claims, losses, and reasonable costs (including legal fees) arising from your breach of these terms, your use of the App in violation of law, or your connecting a mailbox you were not authorised to connect.
15. Termination
You may stop using the App and delete your account at any time from the App's Setup screen. We may suspend or terminate your account if you breach these terms, if required by law, or if we discontinue the App under section 11. On termination your licence ends and your stored data is deleted as described in the Privacy Policy. Sections 8, 9, 12, 13, 14, 16, and 17 survive termination.
16. Governing law and jurisdiction
These terms, and any dispute or claim arising out of or in connection with them or the App (including non-contractual disputes or claims), are governed by the laws of the Republic of Singapore.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Singapore, and you and we each submit to that jurisdiction. Before starting proceedings, you agree to write to us at tenoclockpostman.email.sorter@gmail.com describing the dispute and to make a genuine attempt to resolve it with us informally for 30 days. Nothing in this section prevents either of us from seeking urgent injunctive relief in any competent court, or limits any right you have as a consumer to bring a claim in the courts of your country of residence where that right cannot be excluded.
17. General
- Entire agreement. These terms and the Privacy Policy are the whole agreement between you and us about the App and replace any earlier understanding.
- Severability. If any part of these terms is found unenforceable, the rest remains in effect and the unenforceable part is replaced by an enforceable term that comes closest to its intent.
- No waiver. If we do not enforce a term, that is not a waiver of our right to enforce it later.
- Assignment. You may not transfer your rights under these terms. We may transfer ours to a successor of the App, with notice to you and subject to the Privacy Policy.
- Third parties. No one other than you and us has any right to enforce these terms, and the Contracts (Rights of Third Parties) Act 2001 of Singapore does not apply.
- Notices. We will contact you at the email address on your account. You can contact us at the address below.
18. Changes to these terms
We may update these terms. We will change the effective date at the top of this page and, for material changes, notify active users by email at least 14 days before they take effect. If you continue using the App after that date, the updated terms apply. If you do not agree, stop using the App and delete your account before the change takes effect.
19. Contact
Questions about these terms: tenoclockpostman.email.sorter@gmail.com.